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Frequently Asked Questions

What is wrong with my timepiece?

Q. What is a movement maintenance and overhaul and why does my timepiece need one?

A. Over time, lubrication in the movement dries, causing dirt or other impurities to adversely affect the movement's operation. A movement service is designed to clean and replace worn parts and oil. Additionally, the movement will be adjusted and regulated as well as sealed and water-tested.

Conducting maintenance every three years is recommended to keep your timepiece functioning at its best.

Q.What is the level of water resistance for my timepiece?

A. It depends on the timepiece. Water resistance information is found on the case back of most new timepieces.

Please refer to the water resistance chart for additional details directly.

Q. Which water activities am I allowed to perform wearing my watch?

Resistance (Metres)Resistance (Feet)Allowed Activities
30100Washing hands, rain
50165Swimming
100350Diving
200660Scuba Diving
Not recommended Sauna, steam bath

Q.I cannot figure out how my chronograph dials work?

A.Please refer to the instruction book that came with your watch.

Q.Is the crystal scratch-resistant?

A.Mineral crystals, found on many Juicy Couture timepieces, are scratch resistant. However, no crystal is 'scratch-proof,' so scratches may appear after extended or rough use.

Crystals that experience extensive scratching may have to be replaced.

Q.Why does my automatic timepiece stop after not wearing it for a while?

A.Automatic movements are powered through winding and natural arm motion. When fully powered, the movement will operate normally for 24-40 hours. However, if the movement is not re-wound, or there is insufficient arm motion, the timepiece will eventually lose power.

Please refer to the instruction manual or contact us for additional information.

Q.What causes my timepiece to be slow or my second-hand to "jump"?

A.In all likelihood your battery voltage is low and it needs to be replaced. Please contact us to have the battery replaced by an Authorised Facility.

Q.How can I receive a catalogue or current price list?

A.If you would like to receive a catalogue please call 01428 664700. You may also like to visit our online store at www.juicycouturewatches.co.uk.

Warranty coverage

Q.What is the warranty period for Juicy Couture timepeices?

A.All new Juicy Couture timepieces have a 2 year warranty.

Warranties on services provided by the official Juicy Couture Watch UK Service Centre, extend one year.

Sending your timepiece for repair

Q.Where is the official Juicy Couture UK service centre?

A.The Official Juicy Couture Watch UK Service Centre is located at:

Juicy Couture Watches UK
MGS Distribution
Meadway
Haslemere
Surrey
GU27 1NN
tel: 01428 664700

MAP

There may be other Authorised Dealers in your area. Please contact us for more information.

Q.How do I send my watch for service?

A.Simply follow the shipping instructions from the services page of this site.

Q.Can I order parts directly?

A.Consumers may order parts directly. Please contact us on 01428 664700.

Q.How long will it take to service my watch?

A.Upon receiving authorisation, it generally takes 5 to 7 business days, depending on the nature and complexity of the service.

Q.How much will it cost to service my watch?

A.If the service is covered under warranty, the service is generally conducted free of charge. If the service is not covered under warranty, the price depends on the nature and complexity of the service as well as the cost of the parts needed.

We will not conduct any service, which is not under warranty, without first providing an estimate for approval.

Q.How will I pay for the service?

A.We accept personal cheques, postal orders and credit/debit cards, (excluding American Express).

Payment must be received before the service is undertaken.

Q.Can my local jeweller change the battery or conduct a service?

A.We recommend sending your timepiece to the Official Juicy Couture Watch Service Centre to ensure repairs are conducted consistent with Juicy Couture Watch specifications. We cannot guarantee the work of other facilities.

Furthermore, if a non-Authorised facility conducts the service, it may invalidate your warranty.

Q.Will I receive an estimate prior to my watch being serviced?

A.Customers will receive an estimate, within 5 business days by post.

Services will not be undertaken prior to receiving approval.

Q.Can I personally bring my watch to the Service Centre?

A.Yes, you can find us at:

Juicy Couture Watches UK
MGS Distribution
Meadway
Haslemere
Surrey
GU27 1NN
tel: 01428 664700

MAP